Refund policy

Returns of unopened/undamaged stock products are accepted within 60 days of delivery. Returns are subject to a 15% restocking fee for Drop-Ship Products – This fee is waived for any Inventory or “Local Pickup” Products (Products we stock at our warehouse in Bow, NH). Freight charges are non-refundable for returns.

Customer is responsible for return shipping, unless the return is resulting from an error on our part. If a return is required because we shipped an incorrect item by mistake, we will cover the shipping charges for the return and will handle reordering the correct item for you.

Returns are not accepted for any custom products or final sale (clearance) products.

If you need to return an item, please contact us at 603-224-2369 or hello@lotdrop.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Credit will be applied to your Account in our Accounting Department within 72 hours of receipt of your return package.