Shipping & Returns
You may return most recently ordered/unopened new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you stop using an item, we may consider a credit for returned un-opened cartons/packages. The return may be assessed a restocking fee. Please call 800.852.3372.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and if originally paid by credit card, the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we can, if requested, estimate shipping and delivery dates for you based on the availability of your items. Our shipper of choice is UPS. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. Shipping/freight charges will be calculated and listed on the final billing invoice; or if paid by credit card, the freight charge will be included in the total credit card authorization debit. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.